Refund policy

We hope you enjoy your TUSMO fragrance. If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, the fragrance must be unused, unopened and in its original packaging, with any protective seals intact. For hygiene and product-integrity reasons, we cannot accept fragrances that have been opened, used or sprayed, unless the product is faulty.

To request a return, please contact us before sending anything back. Customers are responsible for return postage for change-of-mind returns. We recommend using a tracked service, as returned items remain your responsibility until received by us.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and photographs where appropriate. We will arrange an appropriate replacement or refund and cover reasonable return costs where applicable.

Once an eligible return has been received and inspected, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

This policy does not affect your statutory rights under UK consumer law.